BUSINESS PHONE. YOUR QUESTIONS ANSWERED.
The right service.
A clearer choice.
Practical answers about Webex, business lines, SIP Trunking, Toll-Free and Long Distance.
Which business phone service is right for my team?
Webex brings calling and collaboration into one platform. Analog and Digital Business Lines suit compatible phones or existing systems, while SIP Trunking connects a compatible PBX. We review your users, locations, equipment and call flow before recommending a setup.
What does Webex Cloud Calling offer?
Webex provides business calling through compatible desk phones and mobile or desktop apps. Messaging, meetings and enhanced features depend on your plan. Visit our Webex Cloud Calling page to compare plans, devices and options.
Explore Webex Cloud CallingWhat is the difference between an Analog and a Digital Business Line?
An Analog Business Line is a traditional option for compatible telephones or legacy systems. A Digital Business Line uses carrier-delivered digital or cable telephony. We confirm the delivery technology, equipment requirements and available features for your address.
When should I consider SIP Trunking?
SIP Trunking is an option when you want to connect a compatible IP phone system to the public telephone network. We review your PBX, numbers, simultaneous calling needs, connectivity and migration requirements.
How many lines or call paths do I need?
The right capacity depends on how many calls your business handles at the same time, not just the number of employees. Share your busy-period demand, reception requirements and shared-phone needs so we can size the service.
Can I keep my existing business number?
We review number-transfer eligibility for the service and location you choose, including eligible toll-free numbers. Keep your current service active until we confirm the transfer is complete.
Can I reuse my phones or existing phone system?
Possibly. Compatibility depends on the phone model, system, firmware and connection type. Send us your equipment details before ordering; we will confirm what can be reused and what needs to change.
Do these services need Internet or backup power?
Requirements vary by service. Webex apps, IP phones and SIP connections rely on suitable network connectivity; digital telephony equipment may also need local power. We review your connection, equipment and backup options before installation.
Can I connect a fax machine, alarm or payment terminal?
Special devices must be checked individually. Tell us about fax machines, alarm panels, payment terminals and other equipment that uses your phone line. We confirm compatibility and any testing or alternative connection required before changing service.
How does a Toll-Free number work?
A toll-free number gives customers a way to reach your business within an agreed calling area. Incoming calls can be routed to an eligible business number or compatible phone system. Coverage, routing and number availability are confirmed for your setup.
Are Toll-Free calls free for my business?
Toll-free refers to the caller’s access within the eligible calling area. Your business may pay monthly service and incoming usage charges. We explain the applicable rates, permitted call origins and any restrictions in your quote.
What is included in Domestic & International Long Distance?
Coverage and rates depend on the calling plan and destination. We review Canada/U.S. calling, overseas destinations, landline or mobile rates, included usage and billing increments. Do not assume every destination is included.
Are voicemail, call forwarding and other calling features included?
Available features vary by service and plan. We can review voicemail, caller ID, call waiting, forwarding, line hunting and other options against your business needs, then confirm what is included or priced separately.
Can you support more than one location?
Yes. We review each location’s numbers, existing systems, calling needs and service availability. Your solution can combine different voice services where appropriate, with the scope confirmed for each address.
What installation and one-time charges should I expect?
Charges depend on the service, equipment and work required. Your quote identifies applicable activation, installation, equipment and migration costs separately from recurring service charges, along with any optional services or usage rates.
Will Selectcom Telecom help me switch and get started?
We review your current services, confirm the agreed scope, coordinate eligible number transfers and plan installation and testing. Our team explains the setup and support process before your service goes live.